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FAQ
Frequently asked questions
General
Upon Placing your order with us: Please allow 3-6 business days for us to process & ship out your order.In case of delays in shipment:(1-3 weeks Shipping Times are expected as a result of a delay from the distributor/ supplier).
📦Notice:Bundles must be ordered separately from other products. If you'd like additional items, please place a separate order. This allows us to properly package and protect your bundle.[More additional info on our Store Policy page.]
Of course, if a product needs to be restocked let us know or simply put 🖤 to Wishlist the item you want for later reference to receive an alert of when its back in stock.If you’d like to see a particular brand or product on the site, we’d love to hear your suggestions! Feel free to email us your thoughts at info@k-beautyvogue.com We will then test each and every product before deciding whether or not it will be curated for K-Beauty Vogue. If not available as a single product we might toss it in a bundle to test the favorability, so keep an eye out for our curated monthly bundles.
1000% yes. Whatever the outer packaging may look like, the ingredients and the formulas inside are not gender specific. Nor are they age or ethnicity-specific for that matter. Korean skin care works for everyone! Take the initiative and care for your skin when you'd like.
We do not offer direct exchanges on any of our products. If you want to exchange an item, please initiate a return and place an order for the new items. Please check the return eligibility to qualify. Please order with consideration.ALL SALES ARE FINAL- NO RETURN / NO CANCELLATION.Once orders are fulfilled and shipped out it is no longer an issue we can solve on our end.The customer is responsible for making sure the address info. is filled in correctly and verified. We will not be able to provide a refund.Return EligibilityTo Qualify:The item must be unopened / unsealed and unusedYou must contact us within 14-days of deliveryProvide an unedited video of shipment conditionYou’ll be responsible for return shipping costs​Note: We’ll issue a full refund for the item once we receive and inspect it. If the seal has been broken, we may not be able to accept the return due to copyright and resale restrictions. You'll be issued a partial refund if this is the case.​​​​​​Order Cancellation:We can only cancel your order within 24 hrs. of purchase, *if it has not yet been dispatched /Shipped. If you wish to cancel, please contact us as soon as possible. Once the order is marked as shipped, cancellations are no longer possible.Refunds:Authorized refunds will be processed back to your original payment method within 5–15 business days after our store receives and inspects the returned inventory.Please check out our Shipping & Returns Policy page for more info.
Once you make your order: You will then receive an email with confirmation. Later you will receive an email with the tracking number as soon as we fulfill your order. If you don’t receive an email from us, please check your spam mail. If it’s still nowhere to be found, we might have received the wrong email, or you might not have provided an email address at checkout. Please feel free to contact us via email or Contact Form and we will look into the matter and help with the issue.Once you have your tracking number you can go to our " Track Order Status" page via the home menu drop down button labeled More. This will send you to the tracking page. Insert your tracking number and you should be set to go with any and all your latest tracking updates.
Our Payment Options/Methods available are the following:PAYPALVisaMaster CardApple PayGoogle PayCredit/ Debit CardsKlarnaVenmoAfterpayAffirmDiscoverAmex*If on mobile slide the payment table to the left to reveal all payment options
If your tracking information is confirming delivery and you are unable to locate it, we recommend:- Check with your neighbors or family members to confirm the package was not left with them- Look at surrounding areas to confirm if the package was left around the premises- Contact the carrier as sometimes instances with a mis-scan may occur-Use another tracking app/website option if our linked option is not updating or having issues we suggest: All in one global package tracking | 17TRACKas an alternative option or Track Your Package - 15Track*If Fed Ex carrier use: Tracking Your Shipment or Packages | FedEx*If USPS carrier use:USPS.com® - USPS Tracking®*If UPS carrier use:Tracking | UPS - United StatesDue note if Lost or Damaged in Transit:​Once an order has been shipped, we K-Beauty Vogue are not responsible for any damage or loss caused by the shipping carrier. However, we’ll always do what we can to help and offer advice on next steps. Please reach out as soon as you notice a problem.If you are still unable to locate the package, please feel free to reach out to us at our email info@k-beautyvogue.com for assistance.
Yes, we guarantee that all products sold at K-Beauty Vogue are 100% authentic and sourced from verified distributors & suppliers.​Your skin deserves the real thing.
Yes, when you order more than 2x products from us you'll usually expect a free sample to give a try. <3We also add "mini" sizes for products we'd like to later carry - so look for "mini" sizes in our bundles & product selection.
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